Terms and conditions, amendments etc.

“Kosta Maria” reserves the right to unilaterally modify or renew the present terms and conditions of transactions in accordance with its needs and business ethics. It undertakes, at the same time, the obligation to inform users of any modifications as well as any change, through the website of this online store.

Information & Products Provided

“Kosta Maria” provides the content (eg information, names, photos, illustrations), products and services available through the website “as is”, making every effort to accurately list the details and of the prices listed in our online store and is committed to the quality, completeness and validity of the information listed on this website, and regarding the exact information displayed and regarding the services provided, subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or interruptions in the operation of the website due to force majeure.

Limitation of Liability

“Kosta Maria” is not liable to users for damages that may arise from the execution or non-execution of their order (except in the cases of paragraph 8. “Defective product return policy”). It also reserves the right to deliver the goods in cases of force majeure. “Kosta Maria” cannot provide any guarantee for the availability of the products as it appears on the website, but it guarantees timely information to end consumers about their unavailability. “Kosta Maria” is under no circumstances liable for any legal or civil and/or criminal claims for any damage (positive, special or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available by him and/or by any unauthorized interference by third parties in products and/or services and/or information available through him.

Security

All information related to your personal information and transactions is secure and confidential. “Kosta Maria” recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures to protect you through:
a) Customer Identification System with Login Code (e-mail or username) and Personal Secret Security Code (password). The only one who has access to your information is you through the above codes. Users are solely responsible for maintaining their privacy and concealment from third parties. In the event of their loss or leakage, they should notify us immediately, otherwise “Kosta Maria” is not responsible for the use of the secret code by an unauthorized person.
b) Encryption
c) Strict adherence to the confidentiality of transactions. All information transmitted by the user/member to “Kosta Maria” is considered confidential and the necessary measures have been taken, so that it is used only to the extent that this is deemed necessary in the context of the services provided. “Kosta Maria” does not disclose the details of customers and their transactions, unless it has a written authorization from you or is required by a court order or decision of another public authority.

ORDER

The conclusion of a valid order is possible as long as the consumer is legally competent according to the Greek Civil Code, i.e. if he has reached the age of 18 and is not under judicial support regarding the conclusion of a sales contract.
The order is placed:
– Through an electronic order following the following steps: The consumer registers on the store’s website by filling in the corresponding form with his name and email address while setting his personal access code on the website. He will then receive a message from the store in his e-mail confirming his registration.
In order to place an order, fill in the relevant form with the necessary information to conclude the contract.
Completion of the order takes place with the unreserved acceptance of these Terms of Use and its Final Submission. Until the point of Final Submission, the customer can cancel the order to be completed at any time. From the moment of the Final Submission onwards, the cancellation is carried out in agreement between the customer and the store either by phone or through

email to info@kostamaria.gr with the indication “Order Cancellation” and its code, if the order has not yet been shipped. In the event that the order has been shipped, the return costs are borne by the customer.
After sending the order form, the consumer receives a copy of the order, which he can save and/or print, which includes:

the full name and address of the store.
the essential characteristics of the good.
the price, quantity and transport costs as well as value added tax, if not included in the price.
the method of payment, delivery and execution.
the duration of the offer or price.
the right of withdrawal, and in particular the terms and manner of exercising the right, and in a separate form of the declaration of withdrawal.
information about after-sales service and existing warranties.
the order code with which he can track the progress of his order.

NUMBER

Rings are made in an average women’s/men’s size according to our sizing chart. If the consumer wishes the ring to be sent in a different size, they will have to proceed with a discount on the order and will not be entitled to a change or return for the design. The price includes a possible conversion with a slight deviation and reshipment. If the deviation is greater, the cost of adjusting/rebuilding the ring may be borne by the consumer. The exact cost will be informed after the completion of the technical inspection.

Intellectual property rights

The content of this website is the intellectual property of the ¨Kosta Maria¨ store. The distinguishing title, the trademark and the name of the site, on which the website is posted, are the property of the store. All information, text, graphics, design, software and original photographic material are the intellectual property of the store and are protected under relevant provisions of Greek and European law. Any act of reproducing, distributing, modifying or using them for commercial purposes is prohibited without the prior written permission of the ¨Kosta Maria¨ store.

Right of return/replacement

In the event of a real defect or lack of agreed quality, the buyer is entitled alternatively without charge to a) repair of the product or b) its replacement or c) a reduction of the price proportional to the defect or d) withdrawal from the sale. The consumer has the right to demand, free of charge, the correction or replacement of the product if:

The order is executed incorrectly, i.e. an item other than the one ordered or the wrong quantity or a defective product is delivered.
The consumer must contact the store within 48 hours of receiving the product on phone 2897 022314 or email info@kostamaria.gr, in order to point out the problem and approve its return.
If it is a product that does not correspond to the order, that it has not been used and is in its packaging in the condition it was received.
In any case, the product must be returned with the original accompanying document (proof of purchase) and in its original packaging.
Returns are made with the postal company that the store will indicate to customers after consultation.

Right of withdrawal

The consumer has the right to withdraw without reason within fourteen (14) calendar days, if no longer period has been agreed, by returning the goods in their original condition, without incurring any expense, except for the return costs. This period starts from the receipt of the products. In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the sums paid by the consumer within fourteen (14) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:

It refers to a product for which there has NOT been a previous personalized order, such as wedding rings, or custom orders or a product that does not exist in our catalog.
The product has not been worn or used beyond testing, and no modifications have been made to the jewelry.
The accompanying document (proof of purchase) is returned.
The product is shipped in the packaging in which it was received.
An e-mail message (email) is sent to the address info@kostamaria.gr with the indication “Return” and reference to the order code.

The “Kosta Maria” store bears no responsibility for any loss or damage to the product during the return transport.
In the event that the products are returned damaged or incomplete, the “Kosta Maria” store has the right to request compensation from the customer, the amount of which

will be determined by the condition of the products, and to unilaterally make a partial offset of this claim against the customer’s claim.
In case of exercising the right of withdrawal by the consumer, the supplier is obliged to return the sums paid by the consumer within fourteen (14) calendar days.

The refund is made using the same means of payment that the consumer chose for the original transaction, except in the case of payment by cash on delivery, in which case he must indicate a bank account for the refund. The refund does not entail additional charges for the consumer, unless he chooses a different means of refund from the one he chose in the original transaction, in which case the costs that may arise from the return for the “Kosta Maria” store will be deducted from the refund amount.

The store reserves the right to withhold the refund until it receives the goods back.